General Terms and Conditions

The owner of the online store (here in after referred to as the online store) is CaseDisplay OÜ registry code 16759537, located ESTONIA at Tallinn, Kristiine district, Elektroni 4-31, 13415. E-mail; Phone number; +372 51914110

Validity of contract of sale, product and price information

The conditions of sale apply to purchases of goods from the online store.
The prices of the products sold in the online store are indicated next to the products. A fee for shipping is added to the price.
The shipping cost depends on the location of the purchaser and the shipping method. The shipping cost is displayed when the purchaser places the order.
Product information is provided immediately adjacent to the product in the online store.

Placing an order

Add the desired products to your shopping basket to order them (The customer goes to the PRODUCT page, selects a product, adds it to the cart, ends purchase in cash register). Fill in all of the required fields and choose the most suitable shipping method to complete the order. The total cost is then displayed on the screen. This can be paid via an online bank transfer or using another payment method.
The contract enters into force when the amount payable is transferred to the bank account of the online store.
If we cannot deliver the ordered goods due to stock running out or for any other reason, the purchaser will be informed as soon as possible and the money paid (including the shipping cost) will be refunded promptly, but no later than within 14 days of receiving the notification.


Customer will pay for the products through online store banklinks.


Goods are shipped to the following countries:
The purchaser bears the shipping cost and the respective price information is displayed next to the shipping method.
All shipments within Estonia generally arrive at the destination specified by the purchaser within 3-7 business days of the date of entry into force of the contract of sale. All shipments outside of Estonia are guaranteed to arrive within 14 calendar days.
We have the right to ship goods in up to 45 calendar days in exceptional cases.


Withdrawal from the contract

The buyer may withdraw from the contract concluded by means of distance communication without giving any reason within 14 days.

Withdrawal form can be found “HERE”.

The 14-day withdrawal period starts to run from the day on which the consumer or a third party other than the carrier and indicated by the consumer takes physical possession of the goods.

In the case of deterioration of the goods to be returned, the consumer shall be liable for the depreciation due to the use of the goods only if he/she has used the goods in a way other than that necessary to ascertain their nature, characteristics and functioning. In order to ascertain the nature, characteristics and functioning of the goods, the consumer should handle and use them only as he/she would normally be allowed to do in a shop. If the product to be returned is defective and this situation is caused by circumstances arising from improper use of the product by the Buyer or due to the fault and/or negligence of the Buyer, the Seller reserves the right to set off the loss of value of the product. In the event that the Buyer does not agree with the depreciation indicated in the set-off, the Buyer has the right to have the depreciation of the returned product assessed by an independent expert in order to determine the depreciation or to identify the person responsible for the situation.

If the goods have been purchased under a promotional offer where an additional product has been added to the goods, the Buyer must return the entire set.

The goods must be returned:

When using OMNIVA and sending to the parcel locker Tallinna Tondi Selver, phone +372 51914110.

DPD - Tallinna Tondi Selver, phone +372 51914110.


In the event that the Buyer returns the goods after the deadline set out in point 1 of the Return Conditions, the Buyer shall bear the costs normally associated with the return, up to an amount corresponding to EUR 10;

Upon receipt of the consumer's application for withdrawal, the Seller shall immediately,

but not later than 14 days after the receipt of the application for withdrawal, transfer to the Buyer's account the amount of the purchase price of the returned goods, all payments received from the consumer under the contract, including the costs of delivery incurred by the consumer;

If the subject matter of the contract is the delivery of the goods, the Seller may, pursuant to Section 111 of the LOA, refuse to make repayments until the Buyer has returned the goods to the Seller or has provided proof that he/she has returned the goods. The Seller shall not have the right referred to in this paragraph if it has agreed to collect the object of the contract itself.

In the event of withdrawal from the contract by the Buyer, the Buyer shall bear the costs of returning the goods;

In case of non-conformity of the object of the contract with the terms of the contract, the Buyer has the right to invoke remedies provided by law (LOA § 101(1));

Pursuant to Section 101(1) of the LOA, if the Seller has breached an obligation, the Buyer may use the following remedies: 1) demand performance of the obligation; 2) refuse to perform its obligation; 3) demand compensation for damages; 4) withdraw from the contract or cancel the contract; 5) reduce the price; and 6) demand interest on arrears in the event of delay in performance of a financial obligation.

The right of return applies only to goods purchased by means of distance communication.

The right of return does not apply to legal persons.

Right to lodge a complaint

The right to lodge a claim starts from the time of delivery of the goods to the Buyer. If the Seller is under an obligation to send the goods to the Buyer, the time limit for lodging a claim does not start to run until the goods have been delivered to the Buyer. The time limit for lodging a claim is 2 years.

The Buyer has the right to lodge a complaint if the goods do not comply with the terms of the contract (do not correspond to the sample offered or are defective) and to return the goods. In the case of defective goods, the consumer has the right to lodge a complaint to the Seller within two years from the date of delivery. The complaint must be lodged without delay, but no later than two months after the discovery of the lack of conformity. In order to facilitate the resolution of any problems at a later stage, the Buyer must keep the purchase documents (invoice, contract, etc.) proving that the goods have been purchased from CaseDisplay OÜ. Without proof of sale, the Seller may leave the problem unresolved.

Complaints regarding goods purchased from the Seller's website should be sent electronically to or by post to CaseDisplay OÜ, Paplite pst 4-31, Tallinn, 13415. The complaint must state the name and contact details of the Buyer, the date of lodging the complaint, the defect of the goods or service, the claim against the Seller and the document (copy) certifying the warranty.

In order to return the goods, the coordinates must be agreed with the Seller in advance (by phone or by e-mail).

In the event of defective goods, the Buyer is entitled to:

  • First, ask for the goods to be repaired or replaced free of charge;
  • Demand a reduction in the purchase price or withdraw from the contract if:
    • the seller is unable to repair or replace the goods;
    • repair fails;
    • the seller has failed to remedy the lack of conformity within a reasonable time;
    • the repair or replacement of the Goods has caused unreasonable inconvenience to the Buyer.

The Seller shall not be liable for defects in the goods caused by improper use, maintenance or damage.

If the Buyer and the Seller are unable to settle the disputes arising from the contract, the Buyer has the right to refer the matter to the competent supervisory authority, which is the Consumer Disputes Committee of the Consumer Protection and Technical Regulatory Authority. The Consumer Disputes Committee is an independent and impartial body competent to settle consumer disputes arising out of a contract between a consumer and a trader and initiated by the consumer. The referral to the Consumer Disputes Committee and the subsequent procedure are free of charge for the consumer. The Consumer Disputes Committee is located at Endla 10A, 10122 Tallinn

e-mail:, phone 6201707, website

Traders and consumers within the EU Member States are advised on disputes by the European Consumer Centre.

A complaint can be made by a private individual who has bought goods or services for his or her personal use, not for professional or work-related purposes. The aim of the European Consumer Centre is to reach a compromise solution and, if necessary, to refer the consumer's complaint to the out-of-court body in the country where the seller is established. The services provided by the European Consumer Centre are free of charge and a significant number of cross-border consumer complaints are positively resolved each year. The contact details of the Estonian contact point of the European Consumer Centre are as follows: (Endla 10A, 10122 Tallinn; e-mail; website

Defective goods

The online store is responsible for the non-compliance of goods sold to a purchaser with the terms and conditions of the contract or for deficiencies which already existed at the time of delivery and which occur within two years of delivering the goods to the purchaser. Within the first six months of delivery it is assumed that the defect was present at the time of delivery. It is the online store´s responsibility to prove otherwise.
The purchaser has the right to turn to the online store within two months of the occurrence of a defect by e-mailing; or calling +372 51914110.
The online store is not liable for any defects arising after delivering the goods to the purchaser.
If goods bought from the online store have defects for which the online store is responsible, the online store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the online store shall return to the purchaser all of the payments involved in the contract of sale.
The online store will respond to the consumer´s complaint in written form or in a form that enables written reproduction within 15 days.

Direct marketing and processing of personal data

The online store only uses the personal data entered by the purchaser (including name, phone number, address, e-mail and bank details) for processing the order and sending goods to the purchaser. The online store forwards personal data to the transport service provider in order to deliver the goods.
The online store sends newsletters and offers to the purchaser’s e-mail address only if the purchaser has expressed their wish to receive them by entering their e-mail address on the website and indicating their desire to receive direct mail.
The purchaser is able to opt out of offers and newsletters sent to their e-mail address at any time by letting us know via e-mail or by following the instructions in an e-mail containing an offer.

Settlement of disputes

All complaints made by a purchaser about the online store must be e-mailed to; or submitted by calling; +372 51914110.
If the purchaser and the online store are not able to settle the dispute by agreement, the purchaser may contact the Consumer Dispute Committee. You can review the procedural rules and submit a complaint here. The Consumer Dispute Committee is competent to resolve disputes arising from a contract between a purchaser and the online store. Resolution of disputes by the Consumer Dispute Committee is free of charge for the purchaser.
A purchaser may also turn to the dispute resolution bodies of the European Union.